Part-time Front of House Assistant
Rate of Pay: £12.00 per hour
(Above Adventure provides workers with a minimum hourly rate of £12.00 per hour under the Living wage initiative. Terms and conditions apply)
Hours: 16 hours per week
Role Summary:
Delivering excellent customer service to customers and employees whilst working with diverse and dynamic team within a fast-paced environment
Job Purpose:
- Present a friendly, helpful and welcoming environment to all customers
- Answering phones in a professional manner, and routing calls as necessary
- Maintain excellent communications with customers, either face to face, by telephone or in writing
- Accurately process and record all income received from customers
- To undertake reception duties including admissions, membership sales, bookings and general enquiries.
You Must:
- Be computer literate
- Have good customer service skills
- Be available to work evenings and weekends
Climbing Instructor
** you must be qualified as a CWI as a minimum to apply for this role **
Rate of Pay: From £12.00 per hour dependent on experience / qualifications
(Above Adventure provides workers with a minimum hourly rate of £12.00 per hour under the Living wage initiative. Terms and conditions apply)
Hours: TBC
Responsibilities:
- Working in reception greeting and assisting customers and operating the book-in system and till
- Ensuring customers always have a welcoming and enjoyable experience
- Delivering high quality customer service to all customers, in line with organisational policies and procedures.
- Instructing a variety of planned activities and instructed sessions
- General housekeeping tasks
- Floor walking in climbing areas and assisting new users with inductions
- Performing additional duty manager tasks as required
- Other tasks as determined by your line manager as and when required
- Essential skills/experience:
- Relevant climbing instructor qualifications such as CWI or RCI as a minimum plus 2 years experience in an indoor climbing centre
- RSA1 or route setting experience
- Experienced, enthusiastic climber with varied instructing experience and a desire to share this with others
- Comfortable working in a fast-paced environment
- Excellent customer service and interpersonal skills
- Friendly and outgoing
- Enjoy working with people of all ages
- Be prepared to work weekends and evenings
Desirable skills/experience:
- Current first aid certificate
- Coaching qualifications
- Route setting experience
- Experience of working with children and adults with disabilities andspecial needs
- B+E or D1+E driving license
Benefits:
- Free climbing
- Being part of an exciting new project where we are committed to trainingand developing our team
- Opportunity to expand your job role and develop new skills
Email your CV & covering letter to [email protected]
