We are hiring!

By 2nd September 2021Uncategorised

We’re happy to announce that we’re now looking for staff for our new climbing centre in Kilmarnock! We’re looking for enthusiastic, customer focused individuals with excellent communication skills to join our team as receptionists, instructors and duty managers. Availability to work evenings and weekends is essential, and for the instructor and duty manager roles, a climbing instructor qualification is also needed. A variety of part time contracts are available.
Please see the job descriptions below for each role, and if you’d like to apply, send your CV and a covering letter detailing how you meet to requirements of the role to laura@aboveadventure.co.uk by Tuesday 14th September.

RECEPTIONISTS:
We are looking for lively and enthusiastic front of house staff members to join our team. The primary aim of the role will be to cover front of house responsibilities, but there will also be the opportunity to gain experience in multiple areas of the business.
Pay: £9 per hour
Hours: Various part-time hours available, with evening and weekend work included. Opportunities for additional hours may be available.

Responsibilities:
• Working in reception greeting customers and taking payments
• Ensuring customers always have a welcoming and enjoyable experience
• Answering customer queries and taking bookings by phone, email and in person
• Delivering high quality customer service to all customers, in line with organisational policies and procedures.

Essential skills/experience:
• Experience in customer facing roles
• Comfortable working in a fast-paced environment
• Excellent customer service and interpersonal skills
• Friendly and outgoing
• Evening and weekend availability is essential

Desirable skills/experience:
• Current first aid certificate
• Relevant industry experience
• Experience in various social media channels

INSTRUCTORS:
We are looking for motivated and experienced individuals to join our team as instructors. The successful candidates will be passionate about climbing and good customer service and keen to develop their skills within the industry.
Pay: £9.50 per hour
Hours: Various part-time hours available, with evening and weekend work included. Opportunities for additional hours may be available.

Responsibilities:
• The role will involve instructing a variety of sessions, working reception and performing other duties as required to ensure we have a first class offering.
• Being responsible for the health, safety & wellbeing of our customers on climbing sessions.
• Ensure the highest levels of customer service and safety are maintained at all times

Essential skills/experience:
• Hold relevant climbing instructor qualifications. Whilst CWI or RCI is a minimum we would consider those with ICA looking to progress in the industry.
• Experienced, enthusiastic climber with varied instructing experience and a desire to share this with others
• Comfortable working in a fast-paced environment
• Excellent customer service and interpersonal skills
• Friendly and outgoing
• Evening and weekend availability is essential

Desirable skills/experience:
• Current first aid certificate
• Coaching qualifications
• Route setting experience
• Experience in various social media channels
• Experience of working with young people with disabilities and special needs
• B+E or D1+E driving license

DUTY MANAGERS:
We are looking for motivated and experienced individuals to join our team as duty managers. The successful candidates will be passionate about climbing and good customer service and keen to develop their skills within the industry.
Pay: £10.50 per hour
Hours: Various part-time hours available, with evening and weekend work included. Opportunities for additional hours may be available.

Responsibilities:
The Duty Manager will take the lead on the day-to-day operations of the centre ensuring the safety and security of the facility, staff and customers. The Duty Manager will support the Centre Manager in all day-to-day procedures including building security, cashing up, centre cleanliness and staff administration.
Duty Managers are a key reference point for staff and customers while on shift and are knowledgeable in all operations within the climbing centre.
The successful individual will be responsible for maintaining the highest standards of safety and a great customer service.

Essential skills/experience:
• CWI or RCI qualification as a minimum
• Experienced, enthusiastic climber with varied instructing experience
• Current first aid certificate
• Excellent customer service and interpersonal skills
• Experience working in a fast-paced role
• Friendly and outgoing
• Proactive and able to work under own initiative
• Evening and weekend availability is essential

Desirable skills/experience:
• Experience in leading and inspiring a team
• Coaching qualifications
• Route setting experience
• Cash handling experience
• Experience of working with young people with disabilities and special needs
• B+E or D1+E driving license

FOR ALL ROLES:
Benefits:
• Free climbing
• Being part of an exciting new project where we are committed to training and developing our team
• Opportunity to expand your job role and develop new skills
• Holiday entitlement and pension contribution

Apply now:
• Please send your CV and a covering letter detailing how you meet the essential criteria to laura@aboveadventure.co.uk
• Please feel free to email with any questions or for more information

Application deadline: Tuesday 14th September
Interviews: week commencing Monday 13th September
Start date will be around Monday 11th October

A DBS check will be carried out as a requirement of this role.

Our values:
1 – We act with integrity; building trust by doing the right thing.
2 – We are an inclusive community; everyone welcome and welcome to everyone!
3 – We always aim high; no limits.
4 – We empower individuals; you can do it!
5 – We are committed to making a difference; come and see for yourself.

Above Adventure

Author Above Adventure

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